FAQ

Q: How much does it cost to have my windows restored vs. replaced?

A: The cost to restore a window is typically 1/2 to 1/3 the cost of replacement. Window size and style will have a bearing on the cost.

Q: Our fog is not intermittent but constant. Would this indicate a seal has failed rather than difference in temperature? Would your method still work?

A: The presence of fog or condensation is a function of the amount of water vapor in the window system and temperature fluctuations. Our Window Medics process will solve this problem.

Q: How do you support the advertised 20-year warranty? Is there evidence to indicate how long your process lasts?

A: Our 20-year warranty is supported by the Window Medics process, which re-engineers your window system by installing a mirco-valve. It allows moisture to be expelled while keeping new moisture out of the window system. However, if moisture cannot be expelled from a treated window system, we will re-service the site or refund your account.

Q: I live on the 5th floor of a eight story high-rise building. My living room window, 5ft x 4 ft, has failed. Can you repair this from the inside?

A: Yes we can fix your windows. We do work on low and high-rise commercial buildings from the inside. Our process allows us to drill both panes of glass (interior and exterior) and vent the window.

Q: What will the R-Value be after the Window Medics process has been completed?

A: Generally, the ‘R’ in a standard thermal pane is in a range of 3.2 to 4.3. A window that has water vapor in the interior air space (even if condensation has yet to appear) is full of wet air. Our process replaces the wet air with dry air. Dry air is a better insulator than wet air, which restores R- value close to that of a new unit.

Q: Is there any visible change to the window viewing area from installing the vent and hole drilling?

A: The small access holes and vents used in our window restoration process are practically invisible. They are discreetly positioned in corners, outside of the main window viewing area. Most upper vent holes are usually covered by blinds or drapes. The lower vent hole can only be seen from an oblique angle and is not very obvious.

Q: What about restoring windows that have been filled with argon gas?

A: We can restore most of the R-value to a window originally filled with argon gas. The argon, in all probability, has been released from a window before condensation begins to form. The best we can do is restore most of the original R-value just slightly less than an argon-filled window. The Window Medics Solution will have more R-Value than a window filled with wet air.

Q: How long does it take after your process is completed for my window to be clear?

A: 2-3 weeks is typical. There is no exact answer to how long it takes for a window to clear. There are three main variables; window size, it’s orientation to the sun and the amount of moisture in the window system. If desiccant moisture absorbing materials are still wet, a window may continue to produce some fog until these desiccant moisture absorbing materials dry out.

Q: Will the Window Medics process work on windows that are tempered?

A: No, it does not work on tempered glass. However sometimes, we can use other techniques that will allow the window Medics process to work.

Q: Will window cleaning and chemicals have a harmful effect on restored windows and the valves you install?

A: Window cleaning will not affect a restored window; however always exercise caution when cleaning around window valves and seals. Avoid putting harsh chemicals directly on the micro-valves installed as part of the Window Medics Solution.

Q: Does your valve installation remove existing streaks created by moisture between the thermal window panes? What about dust created during the drilling process?

A: Window Medics Professionals must wash, rinse and use a drying agent in order to fully restore your windows. We have special tools and techniques that allow us to scrub your thermal window panes from the inside. We can remove most streaks, dirt and debris that form in between thermal window panes. If windows are in an early failure stage, with moisture and streaking caused by condensation running down the window; it can be removed.

Q: What happens to the streaks that are now between the window panes after your process?

A: Your Window Medics professional needs to inspect a streaking window before confirming all the streaking can be removed. It can be difficult to assess what can be removed without an On-Site Inspection. If windows are in an early failure stage, with moisture and streaking caused by condensation running down the window; it can be removed.

Q: Why doesn’t your warranty include a guarantee for streak-free windows?

A: If our restoration service is done properly on a restorable window, streaking will not be an issue. Once the moisture has been removed from the window, streaking can occur as moisture in the window reacts with our drying agents. In some cases, the streaking is caused by mineral deposits in the moisture, which precipitate as it condenses and evaporates. Our process is designed to remove most, if not all of the debris that has accumulated prior to the glass getting damaged. The process is guaranteed to remove all moisture inside of a window.